• Automate
    Escalation Tracking
  • User Defined
    Escalation Protocols
  • Manage Issue Life Cycle
  • Reporting Visibility
  • Store/Supplier Specific
    Contact Information

Store managers, call centers, category managers and supervisors spend countless hours trying to manage on average 180,000 contacts, 21,000 stores issued service requests and 36,400 service related messages*annually (per 100 stores). The result is inefficiency and frustration.

Sync your supply chain community seamlessly and streamline in-store DSD communications with the GlobalWorx Contact Management and Collaboration Program. We establish your vendor network of global leading brands that puts the power of information into your hands through automated notifications, communications and reporting.

Eliminate the need for call centers.

Manage supplier contact information.

Bring visibility into service levels.

“The GlobalWorx Contact Management program really gives us the best-in-class solution for our retail stores and our suppliers to communicate on any service related issues. We have found that getting to the right person to take action is the key remedy. It’s a win-win for our stores, our suppliers and our valued customers.”
– Leading Retailer (Operations VP)

Tier 2

Real Time Out-of-Stock Notification

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